eMailACheck | Send money online

Frequently Asked Questions

1

Our checks are password protected based on the phone number that the payer utilized to send your check. The email that is sent gives you a hint with the last 4 digits.

2

You will receive two small deposits from our third-party vendor Stripe. You will then have to verify the small deposits by entering those amounts within our application.

3

It usually takes 2-5 days to receive it. If you still haven't received this, then call and ask your bank what account numbers to use when you need to receive an ACH deposit. Some banks use different numbers than those shown on your checks

4

In our app on the left panel, the customer will click on the profile. Enter the new phone number then press verify. A unique password will be texted to the client's phone for verification.

5

In our app on the left panel, the customer will click on the profile. Enter the new email address then press verify. A unique password will be emailed to the customer's new e-mail address for verification.

6

There are a couple of options:
1. You can print the check and go to your bank to cash the check.
2. You can print the check and go to the bank writers bank to cash the check.
3. Watch for new check cashing options coming soon.

7

There are several ways to deposit a check:
1. The traditional way where you can print the check and on the back endorse put for deposit only and take to the bank.
2. Thru your bank application, with the downloaded photo of the check , endorse the bottom part of the downloaded check, download a picture of the front and the back part you endorsed to your bank and deposit.
3. Print the check and use a bank supplied scanner and scan the check, if you don't have a bank supplied scanner.
4. Email the check to your bank and have them deposit it for you ? only if offered by your bank See the video for an illustration https://vimeo.com/725482278

8

This occurs when someone tries to link our service with their account. Someone with access to your information must have attempted to do this. If for some reason this was not authorized, we can block your account as an extra security measure by being provided with the last 4 digits of the account. The account is not opened without the deposits being verified so do not share those deposits with anyone.

9

Even though all checks require the account owners signature to write a check if you contact us, we are able to block the account and prohibit use.